Welcome to Louisville Metro Community Services - Volunteer Income Tax Assistance Program (VITA) Appointment Scheduler

Due to the Coronavirus outbreak, VITA services are temporarily suspended until April 6th, 2020. We are not currently taking appointments. Please note that we do offer free tax preparation software on our website, labcservices.org. Please check our website and our Facebook pages for the most up to date information about the availability of our services during this outbreak. 

Households with incomes below $66,000 are eligible for participation in this program. We are required to see social security cards for everyone included on a tax return. Please note that the IRS does not allow our program to prepare returns that include farm income, income from rental properties or businesses or self-employment income that includes depreciation or that includes expenses for other employees of the business.

There are two ways that you can take advantage of the free tax services:

  1. Self-File: Click here to access free versions of Turbo Tax or My Free Taxes (H&R Block's product) and click on the Free Online Tax Filing tab which is located near the top of the page. Prepare and e-file your own return. Assistance, if needed, is provided through an 800 number.
  2. Traditional VITA Service: You schedule an appointment using this site and work with a certified volunteer that will assist you in preparing your return, review it with you and efile it for you when finished.

List of Documents to bring for your appointment

  • Family Profile Form and LIHEAP Application which can be downloaded at www.louisvilleky.gov/LIHEAP or found at the LIHEAP office Drop boxes.
  • Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
  • Most recent LG&E bill or verification from your landlord that heating expenses are included in your rent. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
  • Proof of all household income from the previous month or proof of no income. Proof of income for the previous month for anyone over the age of 18. Examples of income are:
    • Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.
    • OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
    • OR, Unemployment Check Stubs
  • Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.
  • All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at the LIHEAP Drop Box locations or online at www.louisvilleky.gov/LIHEAP.


Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

There are seven LIHEAP locations with Drop Boxes for the LIHEAP Crisis program:

  • Louisville Urban League located at 1535 W. Broadway. Hours: Monday - Thursday 10:00 A.M. - 3:00 P.M.
  • Portland Promise Center located at 1831 Baird Street. Hours: Friday 3:00 P.M. - 7:00 P.M., Saturday 9:00 A.M. -3:00 P.M., Sunday 3:00 P.M. - 7:00 P.M.
  • Sun Valley Community Center located at 6505 Bethany Lane. Hours: Monday, Tuesday, and Thursday - 10:00 A.M. - 3:00 P.M.
  • Salt and Light Community Development Corporation located at 3025 Gerald Drive. Hours: Tuesday- Thursday 5:00 P.M. - 8:00 P.M., Saturday 9:00 A.M. - 2:00 P.M.
  • Wesley House Community Services located at 5114 Preston Highway. Hours: Monday and Tuesday 10:00 A.M. - 3:00 P.M.

How To Check the Status of Stimulus Payment

Individuals may check the status of their economic impact payment, or stimulus payment by visiting irs.gov/eip. You will need your Social Security Number, Date of Birth, and most recent address. Individuals who did not receive one or more of their stimulus payments may be eligible to receive their payments by claiming the new Recovery Rebate Credit. Although the payments are NOT considered taxable income, all individuals will need to report the amount of money received via the payments.

Tax Refund Information

Please note that the IRS has delayed the tax filing season until February 12th. While your return may already be prepared, it can not be submitted until that date. Individuals can expect their refunds 2-3 weeks after the submission date if they request a direct deposit, or 4-6 weeks if they request a paper check. Incorrect information on the tax return may delay the processing of your refund. Please visit irs.gov/refunds to access the Where?s My Refund tool. You will need to enter in your Social Security Number, your tax filing status, and the exact amount of the refund you are expecting. VITA volunteers cannot provide any additional information about the status of your refund. Individuals are encouraged to call the IRS hotline if they have additional questions. The hotline number 1-800-829-1040.

Special Tax Provisions Due to the Coronavirus Pandemic

Certain tax relief concerning the Earned Income Tax Credit is available to individuals impacted by the coronavirus pandemic. All taxpayers should bring a copy of their 2019 tax return, along with all tax documents to see if they are eligible. Self-employed individuals may be eligible to defer a small portion of their taxes owed if they were impacted by the pandemic. Please visit labcservices.org and click on Taxpayer Resources for more information.

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 305-0005  and following the instructions.